Contact Girovac before returning a pump, instrument or accessory. We need to understand whether you are reporting a fault, requesting a repair, or asking to return an item, so the next steps can be agreed.
Send the details first
- Order or invoice reference, model and serial number where available.
- Reason for the request and a description of any fault.
- Relevant photographs or test readings, if you have them.
- The process and substances the equipment has handled.
Returning process equipment
Tell us about contamination or hazardous exposure before dispatch. Discuss preparation, packaging and the return destination with us; do not assume that an item can be handled or inspected without this information.
Warranty enquiries and chargeable repairs
Warranty coverage depends on the equipment and the applicable terms. A reported fault does not automatically establish warranty coverage. For workshop repairs, Girovac inspects the equipment, explains the findings and quotes for the proposed work before proceeding with your approval. Read about repairs and servicing.
Changed requirements or an incorrect item
Describe the issue and refer to your quotation or order confirmation. We will discuss the available route and any applicable terms before you send the item. This information does not replace the terms applying to your order or any statutory rights.